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Payment and refund policy

This website is owned and operated by BSB Capital Ltd,a company incorporated in the Republic of Panama, with its registered address at Cuba Avenue, 34th street, Building No. 34-20, Panama 5, Republic of Panama, and is provided to you with the best possible service under the established conditions.


By visiting, registering or accepting an Offer on the Platform Customer acknowledges having read, understood, agreed to these Payment and Refund policy (hereinafter referred to as the “Terms”) and agrees to be legally bound by them.


1. Terms 

1.1 These Terms apply to any Order made by the Customer on the Platform and regulate all processes related to it.


1.2 We reserve the right to make changes to the Terms at any time. You agree to be bound by any variation made by us variation of the Terms. If you do not agree with the new Terms, you must stop using the Platform immediately.


2. Price and payments

2.1 The Price is considered to be final and cannot be amended and/or changed after you accept the Offer on the Platform by clicking the button “Buy now” and completing the payment process.


2.2 All prices are in USD or EUR and include VAT at the applicable rate.


2.3 You can make a Payment using electronic payments, credit/debit cards and through other means as may be available on the Platform from time to time.


2.4 The Order is considered to be made at the moment when the funds are debited from the User’s card or other means of payment.


3. Refunds

3.1 In case of any refund from the Platform payment service providers charge the relevant commission, which depends on the withdrawal method. The Customer is solely responsible for the payment of such commissions.


3.2 In case of any refund the license fee in the amount of 30 % will be withheld from such refund.


3.3 The refund will be provided during 5-7 working days from the request of the refund.


3.4 The refund will be carried out and credited to the same means of payment as was used to make the initial payment.


4. Reasons

4.1. Due to our inability to complete the order on time.


4.2. Caused by our operation failure


5. Active Refund

A mismatch between customer personal information and bank data is automatically classified as high risk.


6. Refund Forms

  • Undelivered and partially delivered products.

  • Non-delivery - Full refund available.

  • Partial Delivery - Partial refund is provided (the left).

  • If you do not want a refund, we can exchange the funds for vouchers in lieu of your future orders.


7. Transactions between Buyers and Sellers

For exchanging information on products and services, Fortatu Nexus provides a platform to Buyer (s) and Seller Seller (s). Fortatu Nexus requires the parties to complete the transaction, i.e. deliver the goods to the Buyer, and only on delivery of goods, the Seller shall get paid.

Users are solely responsible for all transactions conducted on, through, or as a result of the use of the Site, including, without limitation, terms regarding payment, returns, warranties, shipping, insurance, fees, taxes, title, licenses, fines, permits, handling, transportation and storage.

Listing Description. While listing on the Website, you must accurately describe your item and all terms of sale. You warrant that you and all aspects of the thing comply with the Website’s policies. You further warrant that you have the full rights to sell the listed item and that such selling will not violate any legal or contractual obligations to which you may be subject. All items must be listed in an appropriate category with appropriate tags.

Binding Sales. All sales are binding. The Seller shall ensure the shipment of the order, transfer the item, or otherwise complete the transaction with the Buyer in a prompt manner.

In each transaction on the Website, Fortatu Nexus is hereby authorized by the respective Seller to accept a respective payment from the Buyer on behalf of the Seller for the goods sold by such Seller to the Buyer. As an abundant caution and in the interest of clarity, the funds received on behalf of the Seller by Fortatu Nexus are and at all times remains the property of Seller.


8. Payment & Fees

8.1 The terms set hereunder are subject to the terms and conditions laid down in the Sale agreement between Buyers, Suppliers, Partners, Affiliates and Fortatu Nexus through and not limited to our website, Skype, forum, Discord, social media or any other medium of communication.
8.2 You must have a payment method on file and pay all fees and applicable taxes associated with Services by the due date; in the event your payment method fails for any reason, we may collect fees owed to us using others collection methods including retaining collection agencies and legal- counsel. Further, late payments of fees shall be subject to charge of late fees.

8.3 You warrant and represent that all information that you provide to Chicks Gold or its payment processors you are authorized to use such information including, without limitation, the credit card, PIN, Key or associated account, and you authorize Chicks Gold and the payment processors to charge you for your purchases, subscriptions or any other fees owed to it.

Refund Policy:


1 . Customers should email support@fortatu.com for your requirements.


2 . We will check your order as soon as we receive your request.


3 . Refund time may vary by payment.